Frequently Asked Questions

Villas at Tuscan Village 

Architectural 

  1. What types of exterior modifications can I make to my home without requiring approval of the association? 

All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form. 

 

  1. Where do I find my community's architectural modification request form?? 

The architectural modification request form can be found under the Documents section of TownSq.  

 

  1. What's the process for submitting the application? How long does it take to get approval? 

Once the application is submitted it will be reviewed by the Architectural Review Board for Tuscan Village. This committee is tasked by the Board of Directors to review each submission to determine that the request complies with the association’s architectural guidelines. A response from the committee may take up to 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays.  

 

  1. What is the status of my application? 

If you have not heard from the Community Manager or Architectural Review Board for Tuscan Village within 30 days from the date of submission, please submit a request via TownSq or email your Community Manager at ATVMmanager@goodwintx.com  

 

 

Board Meetings 

  1. How do I find out when the next Board meeting takes place? 

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.  Notices are posted on bulletin board by the mailboxes and also in the notice boards in each Loft building.

 

  1. Where can I find copies of the most recent Meeting Minutes? 

Meeting minutes are posted in the Documents section of TownSq.  

 

 

Common Area Maintenance 

  1. The landscaper is not cutting my backyard. Why? 

There can be several reasons why the landscaper may have been unable to mow the rear of your home.  This could include not having access (gate was locked), standing water preventing the ability to mow, or other. Should you have any concerns, please submit a request via TownSq.  

 

  1. What does the Association maintain and what am I responsible for maintaining? 
  • Homeowners are responsible for Interior and exterior units. 
  • The Association covers outside buildings, common areas, landscaping and services through Spectrum (see below). 
    1. Cable, TV, Phone and Internet Tuscan Village has a bulk agreement with Spectrum for the provision of cable TV, internet and telephone land line services. 
    2. All Owners will purchase these services as a portion of their Association dues paid to the Master Association. The list of channels available to Tuscan Village as a part of this (preferred cable package) contract may be found at www.spectrum.net. 
    3. The services currently available include: 232 television channels (including HBO and SHOWTIME), HD Digital Converter Box with remote, HD Set Top Box Digital Converter with Remote, Unlimited phone (landline), Turbo internet (download speed 100 mb/sec) Additional cable, internet and phone services may be purchased by individual homeowners at his or her own expense. 

 

  1. I need to report a maintenance issue to a common area in the community, how do I proceed? 

Please submit a request via please submit a request via TownSq and include a picture and as much as possible where applicable. You will be able to track the status of your request via TownSq. We sincerely appreciate your efforts in alerting our management team to any maintenance issues in the community. 

 

  1. What is the trash/waste pick-up schedule for my community? 
  • Trash/Recycle is picked up is on Mondays 

 

 

  1. What is the bulk pick-up schedule for my community? 

Residents must arrange privately for the removal of any unusually large volume of debris or large furniture.  Contact City of Lakeway Bulk Services 512-314-7514

 

  1. How do I get electric/gas/water/trash service?? 
  • Call Electric-Austin Energy 1-888-340-6465 to set up electric and water services.
    1. Opt out of Gas services
  • To set up the Spectrum bulk cable service (cable, home phone, & internet) bundle provided by HOA, Call 1-833-314-7195. 
  • Texas Water-512-259-3888 PO Box 2799 Cedar Park, Tx. 78630
  • Gas – Direct Propane

 

  1. How do I get a mailbox key? 

Please contact the Lakeway Postal office (2110 Ranch Rd. 620 S, Lakeway, TX 78734) for instructions on obtaining your mailbox key. 

 

Compliance 

  1. I just received a violation notice. Who can I talk to about it? 

Inquiries related to covenant violations should be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.   

 

  1. I need to report an issue with a neighbor's home.?How do I proceed? 

Please submit a request via TownSq with a picture, the address of the alleged violation and any details related to the issue applicable. 

 

  1. When does your compliance driver come through our community? 

If services are selected for the community the schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis, if needed. You can also contact the on-site manager.

 

  1. Is there a list of do's and don'ts I can give to my tenant? 

A copy of the community’s Covenants, Conditions and Restrictions can be found on TownSq and Tuscanvillage.com 

 

 

Contacts 

  1. Who can I reach for help? 

We have a team of industry professionals standing by to assist you. 

Here are the various ways you can reach us: 

  • TownSq App: Submit a request via our web and mobile application.   
  • Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.  
  • Contact 1-855-289-6007 or info@goodwintx.com.
  • Live Chat customer service is also available on our website at www.goodwintx.com. 
  • Contact the Community Manager, Kelley Slupek, by phone at (512)502-7541 (office) or (512)658-6900 (cell), and via email ATVMmanager@goodwintx.com 

 

  • For Covenant violation related inquiries, please email compliance@goodwintx.com to get in touch with the Compliance Team.

 

  1. How can I reach the Board of Directors? 

You are welcome to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq. 

 

 

Documents 

  1. Where can I find the governing documents of the association? 

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community's name in the “Find My Community Page” field at the top right corner of our webpage.  

 

Financial 

  1. What is my balance? 

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com 

 

  1. How do I pay my assessment? 

For your convenience, we offer several payment options: 

  • Option 1: Mail-In Your Payment to the following address: 

 

ATVV– Villas at Tuscan Village 

c/o Goodwin Processing Center 

PO Box 93447 

Las Vegas, NV 89193-3447 

 

  • Option 2: on the TownSq?website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account. 

 

From the TownSq website: 

  1. Login to TownSq at?https://app.townsq.io/login 
  2. From the top of your home page feed, select the account you’d like to make a payment on. 
  3. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment. 

? 

From the TownSq App: 

  1. From the top of your mobile feed, choose the account you’d like to make a payment on. 
  2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment. 

  4. TownSq offers both ACH and debit/credit card payment options. When making credit card payments? Online, there is a $1.50 convenience fee plus,3.5% of the total payment amount. This fee is based on your assessment. When making a payment via?e-check, there is a $1.50 convenience fee. 

 

  • Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above.  You will need to note your account number and association code (ATVV) in the memo section of your check.  

 

  1. Can I pay my assessment with a credit/debit?card?? 

Yes, credit/debit cards are accepted through TownSq.  

From the web: 

  1. Login to TownSq at?https://app.townsq.io/login 
  2. From the top of your home page feed, select the account you’d like to make a payment on. 
  3. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment. 

? 

From the TownSq App: 

  1. From the top of your mobile feed, choose the account you’d like to make a payment on. 
  2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment. 

 

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus?3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee. 

 

  1. What is my property code? 

Your Property Code is ATVV 

 

  1. What is the Management ID? 6587

 

  1. When is my assessment due? 

Due Monthly by the 10th of each month.

 

  1. Are there any fees associated with online payments? 

When making credit card payments? Online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee. 

 

  1. Why does my account show a negative number? 

A negative number means that you have a credit balance.  

 

  1. I received a letter about a past due assessment. Who can I talk to about these fees? 

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Property Manager-512-502-7541 

 

  1. Who can I talk to about setting up a payment plan? 

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you.  

 

  1. How do I update my Western Alliance payment information? 

To update existing Western Alliance recurring payments, click here. 

  1. How do I cancel my Western Alliance auto draft? 

To update existing Western Alliance recurring payments, click here. 

  1. What is my assessment paying for? 

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc. 

  1. Where can I find my account number? 

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007. 

 

Insurance 

  1. My lender is asking for a copy of the association's insurance. Where do I get this information? 

  3. Posted on Town Sq-Pinned at Top under News and announcements.

  5. Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com.or property manager at ATVMmanager@goodwintx.com 

 

  1. How do I add my property to reflect on the insurance certificate?  
  2. Contact the Association’s Insurance Agent: Insurance –Sandy Haire at (512)583-1505 or email at shaire@higginbotham.net

 

Owner Information 

  1. How do I update my contact information/mailing address? 

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.  

 

Resales 

  1. How do I get a lender questionnaire completed?? 

Lender questionnaires can be ordered via https://marketplace.communityarchives.com/login. 


How much does a lender questionnaire cost? 

Visit https://marketplace.communityarchives.com/login 

for pricing.

  1. Where do I obtain a resale certificate? 

If you need to order a resale certificate or questionnaire, please visit https://marketplace.communityarchives.com/login.

 For any issues registering on the site or placing an order please call (833) 462-3627.

Homeowners with question regarding their assessments or account balance may contact our Customer Care department at info@goodwintx.com or by phone at (855)289-6007. 


  1. I'm the Lender and would like to get a statement.? Is there a charge for this? 

A statement can be ordered via https://marketplace.communityarchives.com/login  

 

Rules/Regulations 

  1. What is the community's rental/leasing policy? 

See community manual posted on TownSq.  

 

  1. What is the community's pet policy?

See Community Manuel page 27-28 

 

  1. What is the community's parking policy? 

 Parking in Villas and Townhomes 

  • In order to maintain the aesthetics of the Tuscan Village streetscape, all Resident’s vehicles must be parked in garages. 
  • All garages shall be maintained for the parking of vehicles and may not be used for storage or other purposes which preclude its use for the parking of vehicles (VSDEC 9.9, THSDEC 9.9). 
  • Vehicles are prohibited from being parked overnight on the driveway of a Villas. Garage doors must be kept always closed, except when a garage is being used to enter or exit a Villas or Townhomes Unit.
  •  A limited exception will be made during the move-in time. Residents may not park in Visitor spaces overnight without prior Board approval. 

 

 Shared Villas Driveway 

  • - Parking within a driveway that is assigned as a shared - Limited Common Element to more than one Villas Unit is restricted. 
  • - Under no circumstances shall a vehicle be parked on a shared Limited Common Element driveway for any amount of time in such manner as to impede or prevent ingress or egress to and from a neighbor’s Villas Unit garage. 
  • - Overnight parking on a shared driveway is not permitted. Service vehicles may not park in the shared driveway. 

 

TownSq 

  1. What is TownSq? 

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up to date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can: 

  • Easily communicate with neighbors, community managers, and board members? 
  • Manage your account and pay online 
  • Get up-to-date community news and events 
  • Request and review status of service inquiries 
  • Participate in community polls 
  • Access community forms and documents 
  • And more… 

 

  1. How do I register for TownSq? 

Registering for TownSq is fast and easy. Follow the steps below to get started:? 

  1. Visit?https://app.townsq.io/ais/sign-up 
  2. Enter your Account Number and Zip code (Physical property address) 
  3. Provide your email address and create a password? 

 

  1. I'm getting an error when I try to register for TownSq. Can you help? 

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. 

 

  1. How do I change my email preferences for TownSq notifications? 

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link. 

 

  1. How do I submit a request in TownSq? 

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.  

 

  1. I forgot my TownSq password, how can I reset it? 

Visit https://app.townsq.io/user-recovery to reset your password. 

 

 

 

Association

Villas at Tuscan Village
Bella Toscana Ave
Lakeway, TX 78734
Villas at Tuscan Village

Management

Goodwin & Company
Website

©2025 Villas at Tuscan Village

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